Returns & Guarantee

We build pans to last a lifetime, and we back that up two ways: a straightforward 90-day return window if it's not for you, and a lifetime guarantee if it ever fails. Our first instinct is always to repair before we replace — that's the company in one sentence.

90-day returns

Not the right pan? Return it within 90 days of delivery for a full refund. We'll take it back even if you've cooked with it — a pan you've never used can't tell you whether it's right. Just don't send it back rusted from neglect or damaged from misuse. Refunds go to your original payment method once we receive it.

The lifetime guarantee

For as long as you own your Acme pan, we stand behind it against manufacturing defects — cracks, casting flaws, warping that isn't from abuse. If that happens, we repair or replace it, free. This isn't a limited warranty with fine print that expires; it's a promise that the pan is meant to outlast the argument about whether it was worth the money.

Repair before replace

Most "problems" with cast iron aren't defects — they're a dull surface, a sticky patch, or a spot of rust, all of which are fixable. Before we ship you a new pan, we'll help you rescue the one you have, because a repaired pan keeps its history and keeps another pan out of a landfill. If yours needs a full reset, we re-season it for free — send it in and we'll return it looking new.

How to start a return or a claim

1. Email hello@acme-outfitters.example with your order number and a sentence about what's going on.
2. For a return, we'll send a prepaid label. For a guarantee claim, a photo usually tells us what we need.
3. For anything cosmetic — rust, dull seasoning, sticky spots — we'll first try to walk you through a fix, because it's usually faster than shipping.
4. If a pan needs to come back to us, we cover the shipping both ways on defect and re-seasoning cases.

A real person handles every one of these. No ticket maze, no scripts.